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Verified by Visa (VBV) is a new service from VISA
that lets you shop securely online with your existing Visa
Card. Usable only on Verified by Visa sites, this service
through a simple checkout process, confirms your identity
when you make purchases.
Learn More
MasterCard® SecureCode™ is an easy to use, secured
online payment service from ICICI Bank that lets you shop
securely online with your existing ICICI Bank MasterCard®
Card. This service through a simple checkout process,
confirms your identity when you make purchases on the
Internet.
Learn More
ICICI Bank American Express Cards With ICICI Bank
American Express Card just shop online as you normally would
and then enter your correct card information and billing
address. We would validate the billing address that you
provide with our records and authenticate your transaction.
It's that simple and helps in safeguarding your online
transaction. I. General Questions
What is the Verified by Visa service (also known as 3D Secure service)?
Verified by Visa is a service offered by ICICI Bank in partnership with Visa . This service provides a way to PIN-protect your Card usage on the Internet.
Simply register your Card and choose a 3D Secure PIN. This 3D Secure PIN will be required whenever you use your Card to make Internet purchases from participating merchants. The requirement of your 3D Secure PIN prevents unauthorized usage of your Card on the Internet, giving you more confidence about making secure purchases online.
Will I need to apply for a new ICICI Bank Card to use Verified by Visa ?
No. Verified by Visa is designed to protect the ICICI Bank Card that you already have.
How much does Verified by Visa cost?
Verified by Visa is free to ICICI Bank Cardholders.
How do I know that my information will be kept private?
ICICI Bank recognizes our obligation to keep information about you secure and confidential. It's important for you to know that, unlike many other financial institutions, we do not sell or share customer information with marketers outside the ICICI Bank. Your information is transmitted using a high level of encryption. We only keep the information necessary to offer the service, which we store on a secure server. To learn more, check out our Privacy and Security information.
Is Verified by Visa easy to use?
Verified by Visa is quick and easy to use. When you submit an order in one of the participating online stores, you will be asked for your Verified by Visa 3D Secure PIN. Simply enter your 3D Secure PIN, choose Submit, and you're done.
What browser do I need to use for Verified by Visa ?
Verified by Visa requires Microsoft Internet Explorer version 4.0 and above, Netscape Navigator 4.0 and above, or America Online 4.0 and above.
Can I use Verified by Visa from any computer?
Yes. One of the great advantages of Verified by Visa is that you can use it from any computer connected to the Web.
II. Registering Your Card
What cards can I register with Verified by Visa ?
You can register any of your ICICI Bank Credit or Debit Cards.
Can I register more than one ICICI Bank Card?
Yes. You are, in fact, required to register all of your ICICI Bank Cards that you wish to use for Internet shopping.
I have an Add-on card. Does the person who holds the Add-on card have to register their card separately or can we share a 3D Secure PIN?
We do not recommend sharing your 3D Secure PIN with anyone. The Add-on cardholder would have to register separately for Verified by Visa and create his/her own 3D Secure PIN. This increases the security of your Verified by Visa online purchases.
Why do you require personal information, such as my date of birth, during registration?
We need to ensure that only the rightful owner of the Visa card is able to register for Verified by Visa. By providing this personal information you help us verify your identity.
I encounter an error message even though I am entering the correct card details and my genuine date of birth. Why does this happen and what should I do?
You must ensure that you enter your Card number & valid from date exactly as it is indicated on your ICICI Bank Card. You will receive an error message if any of these details do not match.
An error would also appear if the date of birth that you are entering does not match with your date of birth (DOB) as captured in our records. This may be due to any reasons that could have occurred during your Card application. To update your correct DOB in our systems, please contact ICICI Bank Customer Care and follow the steps for Date of Birth updating.
What does my 3D Secure PIN have to be made up of?
Your Verified by Visa 3D Secure PIN must be 6 digits in length and contain only numbers.
Why can't I use alphabets in my Verified by Visa 3D Secure PIN ?
According to the Reserve Bank of India, there will soon be a mandate to enter a 3D Secure PIN for all Interactive Voice Response - IVR (tele-shopping transaction) transactions that take place over the phone. In such cases it is not possible for a customer to enter alphabets or special characters and this is where your numeric Verified by Visa 3D Secure PIN will come in hand. Your 3D Secure PIN will work for IVR transactions also, so that you are not forced to remember different 3D Secure PINs for online shopping and IVR shopping.
What steps should I take to ensure that my 3D Secure PIN is strong and difficult to guess?
Avoid using a 3D Secure PIN that is easy to guess, such as your date of birth. Also avoid using a 3D Secure PIN that you have already used elsewhere. Keep in mind that while consolidating 3D Secure PINs may be more convenient, it can also be less secure. It is your responsibility to protect your 3D Secure PINs.
A secure 3D Secure PIN should be something that is easy for you to remember but difficult for anyone else to guess. Never write down your 3D Secure PIN in a place that could be easily located. Never share your 3D Secure PIN with others. You may even choose to change your 3D Secure PIN periodically.
Can my Verified by Visa 3D Secure PIN be the same as my Infinity Banking Password?
No, since your Infinity Banking Password cannot be purely numeric, it is not possible for you to keep the same 3D Secure PIN for 3D Secure.
If I register two or more ICICI Bank Cards, can I set the 3D Secure PIN to be the same for all the Cards I register?
When you register with Verified by Visa you will be asked to create a 3D Secure PIN only for the Card that you are registering. This 3D Secure PIN allows you to make online purchases from participating Verified by Visa merchants using only that particular card. It is up to you to use the same 3D Secure PIN for your other Cards as well. Keep in mind that while consolidating 3D Secure PINs may be more convenient, it can also be less secure. It is your responsibility to protect your 3D Secure PINs.
What is a Personal Message?
You create your Personal Message as in your Verified by Visa registration. When you pay online, always look for your Personal Message before you enter your 3D Secure PIN to ensure that you're using the authentic Verified by Visa service.
Can I set my Personal Message to be the same as my 3D Secure PIN?
Your Personal Message and your 3D Secure PIN must not be the same, to ensure your security.
III. Using Verified by Visa
How will I shop with Verified by Visa ?
When you pay with your ICICI Bank Card, the 3D Secure service will automatically be extended to you at participating online stores.
Where will I be able to shop using Verified by Visa ?
You can shop at any online store that has the Verified by Visa symbol. According to Reserve Bank of India, all e-commerce merchants in India must implement this second level authentication by August 1, 2009. Verified by Visa is the service that merchants will be using for all Visa card transactions and hence you would be required to use your 3D Secure PIN at all online merchants from August 1, 2009.
How soon after completing my online registration can I begin to use the Verified by Visa service to make online purchases?
The service is activated as soon as you receive confirmation of your registration. You can go shopping immediately at a participating Verified by Visa merchant. At check-out, you will be required to enter your 3D Secure PIN in the 3D Secure window.
What will happen when I go to pay online?
When you finish shopping at a participating Verified by Visa merchant, proceed to the merchant's check-out page. After you enter your registered ICICI Bank Card number and submit your purchase, your Verified by 3D Secure payment window will appear. First, look for your Personal Message. Confirm that it is correct and then, enter your 3D Secure PIN and choose Submit.
Once I sign up for Verified by Visa , will I enter my 3D Secure PIN wherever I shop?
You'll enter your Verified by Visa 3D Secure PIN only when making an online purchase.
I made an online purchase, but the Verified by Visa window did not appear. What's wrong? (not permitted for Indian Merchants after August 1, 2009. International merchants however are not covered in the RBI mandate)
First, check to make sure that the Card you used for the purchase is one that you have registered with the ICICI Bank Verified by Visa service. Second, determine whether the merchant is a participating Verified by Visa merchant. The merchant must be participating in the Verified by Visa service in order for the window to appear.
Some participating merchants have formed marketing alliances with other stores in the hope of providing increased selection and better service to customers of both stores. You may be able to link to these partner stores from the participating merchants' web sites. These partner stores may be independently operated web sites that may not support the Verified by Visa service and may not prompt you for your 3D Secure PIN before completing the purchase. Please check to see if whether the web e from which you are ordering is a web site of a Verified by Visa participating merchant or that of a partner store.
What happens if I try to make a purchase at a merchant that doesn't participate in the Verified by Visa service?
The only difference is that you will not see the Visa payment window prompting you for your 3D Secure PIN – the purchase will proceed just as it did before you registered your Card with Verified by Visa . Of course, by shopping at participating Verified by Visa merchants, you have the extra security of confirming your identity with your 3D Secure PIN.
I don't see my Personal Message on the receipt. What should I do?
Always look for your Personal Message before signing the receipt. If your Personal Message does not appear on the receipt, do not sign it – contact our customer service personnel.
The Personal Message on the receipt is not mine. What should I do?
If a Personal Message other than yours appears on the receipt, please do not sign it – contact our customer service personnel. Always look for your Personal Message before signing the receipt.
What happens if I cancel my ICICI Bank Card and then get a new one with a different account number?
You will need to register the new Card for the Verified by Visa service.
IV. Member Service
Can I change my 3D Secure PIN?
Yes. You can change your 3D Secure PIN, anytime you wish. All you need to do is to log onto https://www.3dsecure.icicibank.com/ and sign into the 3D Secure service using your Card number as the username and your 6-digit numeric 3D Secure PIN as the login 3D Secure PIN. You will see the link to change your 3D Secure PIN once you sign in. follow the simple steps to change to 3D Secure PIN. Please note that you must have your mobile number updated with ICICI Bank to be able to complete this process. Please be advised that since ICICI Bank's 3D Secure website is a secure site, the above link must be typed in as shown. Alternatively, you may choose to visit www.icicibank.com to reach the same website.
What if I forget my 3D Secure PIN?
For your protection you are offered three attempts to enter your 3D Secure PIN correctly before your 3D Secure PIN is suspended. By selecting 'Forgot 3D Secure PIN', you will be asked to provide your card details and your date of birth as you had entered them during enrolment. After this, you would be sent a One Time Password (OTP) at your ICICI Bank registered mobile number , via an SMS. You would then have to enter this OTP either during your current transaction or by visiting https://www.3dsecure.icicibank.com/ . Once you have entered the OTP successfully, you will be allowed to create a fresh 3D Secure PIN. If you still face problems, please contact ICICI Bank for assistance.
How do I change the mobile number that I have selected for use with Verified by Visa correspondence?
ICICI Bank 3D Secure service uses the mobile number that you have updated with ICICI Bank Cards for all its communication. To make a change in the 3D Secure correspondence address or mobile number, update your new details with ICICI Bank Customer Care.
What happens if my Card is lost or stolen? Do I have to re-register with the Verified by Visa service when I receive a new Card?
To report your Card lost or stolen, call ICICI Bank Customer Care. Since you have registered your Card with Verified by Visa , you have reduced the chance for online fraud on your Card. You will be required to re-register your new Card number, and the new Card number will be associated with your existing Verified by Visa profile.
What happens if I suspect that someone has stolen or guessed my 3D Secure PIN?
If you feel that your 3D Secure PIN has been compromised, log in to our 3D Secure website 'https://www.3dsecure.icicibank.com/' to re-set your 3D Secure PIN. If you also feel that your Card number has been compromised and may be used fraudulently, you should immediately call ICICI Bank Customer Care and report your card as lost or stolen.
Whom should I call if the goods I purchase using the Verified by Visa service do not arrive, are damaged, or are unsatisfactory?
Your first attempt to correct the problem should be to contact the merchant with whom you placed the order. Almost all online merchants have return policies and instructions posted on their web sites. Customer service phone numbers are also easily accessible on the merchants' site. Most online merchants will do their best to correct the problem in a timely manner. If the merchant fails to resolve the issue, you can dispute a transaction according to the terms and conditions of the card you used to make the purchase.
I. General Questions
What is the MasterCard SecureCode service (also known as 3D Secure service)?
MasterCard Secure Code is a service offered by ICICI Bank in partnership with MasterCard. This service provides a way to PIN-protect your card usage on the Internet.
Simply register your card and choose a 3D Secure PIN. This 3D Secure PIN will be required whenever you use your card to make Internet purchases from participating merchants. The requirement of your 3D Secure PIN prevents unauthorized usage of your card on the Internet, giving you more confidence about making secure purchases online.
Will I need to apply for a new ICICI Bank Card to use MasterCard SecureCode?
No. MasterCard SecureCode is designed to protect the ICICI Bank Card that you already have.
How much does MasterCard SecureCode cost?
MasterCard SecureCode is free to ICICI Bank Cardholders.
How do I know that my information will be kept private?
ICICI Bank recognizes our obligation to keep information about you secure and confidential. It's important for you to know that, unlike many other financial institutions, we do not sell or share customer information with marketers outside the ICICI Bank. Your information is transmitted using a high level of encryption. We only keep the information necessary to offer the service, which we store on a secure server. To learn more, check out our Privacy and Security information.
Is MasterCard SecureCode easy to use?
MasterCard SecureCode is quick and easy to use. When you submit an order in one of the participating online stores, you will be asked for your MasterCard SecureCode 3D Secure PIN. Simply enter your 3D Secure PIN, choose Submit, and you're done.
What browser do I need to use for MasterCard SecureCode?
MasterCard SecureCode requires Microsoft Internet Explorer version 4.0 and above, Netscape Navigator 4.0 and above, or America Online 4.0 and above.
Can I use MasterCard SecureCode from any computer?
Yes. One of the great advantages of MasterCard SecureCode is that you can use it from any computer connected to the Web.
II. Registering Your Card
What cards can I register with MasterCard SecureCode?
You can register any of your ICICI Bank Credit or Debit Cards.
Can I register more than one ICICI Bank Card?
Yes. You are, in fact, required to register all of your ICICI Bank Cards that you wish to use for Internet shopping.
I have an Add-on card. Does the person who holds the Add-on card have to register their card separately or can we share a 3D Secure PIN?
We do not recommend sharing your 3D Secure PIN with anyone. The Add-on cardholder would have to register separately for MasterCard SecureCode and create his/her own 3D Secure PIN. This increases the security of your MasterCard SecureCode online purchases.
Why do you require personal information, such as my date of birth, during registration?
We need to ensure that only the rightful owner of the card is able to register for MasterCard SecureCode. By providing this personal information you help us verify your identity.
I encounter an error message even though I am entering the correct card details and my genuine date of birth. Why does this happen and what should I do?
You must ensure that you enter your card number & valid from date exactly as it is indicated on your ICICI Bank Card. You will receive an error message if any of these details do not match.
An error would also appear if the date of birth that you are entering does not match with your date of birth (DOB) as captured in our records. This may be due to any reasons that could have occurred during your card application. To update your correct DOB in our systems, please contact ICICI Bank Customer Care and follow the steps for Date of Birth updating.
What does my 3D Secure PIN have to be made up of?
Your MasterCard SecureCode 3D Secure PIN must be 6 digits in length and contain only numbers.
Why can’t I use alphabets in my MasterCard SecureCode 3D Secure PIN ?
According to the Reserve Bank of India, there will soon be a mandate to enter a PIN for all Interactive Voice Response - IVR (tele-shopping transaction) transactions that take place over the phone. In such cases it is not possible for a customer to enter alphabets or special characters and this is where your numeric MasterCard SecureCode 3D Secure PIN will come in hand. Your 3D Secure PIN will work for IVR transactions also, so that you are not forced to remember different 3D Secure PINs for online shopping and IVR shopping.
What steps should I take to ensure that my 3D Secure PIN is strong and difficult to guess?
Avoid using a 3D Secure PIN that is easy to guess, such as your date of birth. Also avoid using a 3D Secure PIN that you have already used elsewhere. Keep in mind that while consolidating 3D Secure PINs may be more convenient, it can also be less secure. It is your responsibility to protect your 3D Secure PINs.
A secure 3D Secure PIN should be something that is easy for you to remember but difficult for anyone else to guess. Never write down your 3D Secure PIN in a place that could be easily located. Never share your 3D Secure PIN with others. You may even choose to change your 3D Secure PIN periodically.
Can my MasterCard SecureCode 3D Secure PIN be the same as my Infinity Banking Password?
No, since your Infinity Banking Password cannot be purely numeric, it is not possible for you to keep the same 3D Secure PIN for 3D Secure.
If I register two or more ICICI Bank Cards, can I set the 3D Secure PIN to be the same for all the cards I register?
When you register with MasterCard SecureCode you will be asked to create a 3D Secure PIN only for the card that you are registering. This 3D Secure PIN allows you to make online purchases from participating MasterCard SecureCode merchants using only that particular card. It is up to you to use the same 3D Secure PIN for your other cards as well. Keep in mind that while consolidating 3D Secure PINs may be more convenient, it can also be less secure. It is your responsibility to protect your 3D Secure PINs.
What is a Personal Message?
You create your Personal Message as in your MasterCard SecureCode registration. When you pay online, always look for your Personal Message before you enter your 3D Secure PIN to ensure that you're using the authentic MasterCard SecureCode service.
Can I set my Personal Message to be the same as my 3D Secure PIN?
Your Personal Message and your 3D Secure PIN must not be the same, to ensure your security.
III. Using MasterCard SecureCode
How will I shop with MasterCard SecureCode?
When you pay with your ICICI Bank Card, the 3D Secure service will automatically be extended to you at participating online stores.
Where will I be able to shop using MasterCard SecureCode?
You can shop at any online store that has the MasterCard SecureCode symbol. According to Reserve Bank of India, all e-commerce merchants in India must implement this second level authentication by August 1, 2009. MasterCard SecureCode is the service that merchants will be using for all Visa/MasterCard card transactions and hence you would be required to use your 3D Secure PIN at all online merchants from August 1, 2009.
How soon after completing my online registration can I begin to use the MasterCard SecureCode service to make online purchases?
The service is activated as soon as you receive confirmation of your registration. You can go shopping immediately at a participating MasterCard SecureCode merchant. At check-out, you will be required to enter your 3D Secure PIN in the 3D Secure window.
What will happen when I go to pay online?
When you finish shopping at a participating MasterCard SecureCode merchant, proceed to the merchant's check-out page. After you enter your registered ICICI Bank Card number and submit your purchase, your Verified by 3D Secure payment window will appear. First, look for your Personal Message. Confirm that it is correct and then, enter your 3D Secure PIN and choose Submit.
Once I sign up for MasterCard SecureCode, will I enter my 3D Secure PIN wherever I shop?
You'll enter your MasterCard SecureCode 3D Secure PIN only when making an online purchase.
I made an online purchase, but the MasterCard SecureCode window did not appear. What's wrong? (not permitted for Indian Merchants after August 1, 2009. International merchants however are not covered in the RBI mandate)
First, check to make sure that the card you used for the purchase is one that you have registered with the ICICI Bank MasterCard SecureCode service. Second, determine whether the merchant is a participating MasterCard SecureCode merchant. The merchant must be participating in the MasterCard SecureCode service in order for the window to appear.
Some participating merchants have formed marketing alliances with other stores in the hope of providing increased selection and better service to customers of both stores. You may be able to link to these partner stores from the participating merchants' web sites. These partner stores may be independently operated web sites that may not support the MasterCard SecureCode service and may not prompt you for your 3D Secure PIN before completing the purchase. Please check to see if whether the web e from which you are ordering is a web site of a MasterCard SecureCode participating merchant or that of a partner store.
What happens if I try to make a purchase at a merchant that doesn't participate in the MasterCard SecureCode service?
The only difference is that you will not see the Visa payment window prompting you for your 3D Secure PIN - the purchase will proceed just as it did before you registered your card with MasterCard SecureCode. Of course, by shopping at participating MasterCard SecureCode merchants, you have the extra security of confirming your identity with your 3D Secure PIN.
I don't see my Personal Message on the receipt. What should I do?
Always look for your Personal Message before signing the receipt. If your Personal Message does not appear on the receipt, do not sign it - contact our customer service personnel.
The Personal Message on the receipt is not mine. What should I do?
If a Personal Message other than yours appears on the receipt, please do not sign it - contact our customer service personnel. Always look for your Personal Message before signing the receipt.
What happens if I cancel my ICICI Bank Card and then get a new one with a different account number?
You will need to register the new card for the MasterCard SecureCode service.
IV. Member Service
Can I change my 3D Secure PIN?
Yes. You can change your 3D Secure PIN, anytime you wish. All you need to do is to log onto https://www.3dsecure.icicibank.com/ and sign into the 3D Secure service using your card number as the username and your 6-digit numeric 3D Secure PIN as the login 3D Secure PIN. You will see the link to change your 3D Secure PIN once you sign in. follow the simple steps to change to 3D Secure PIN. Please note that you must have your mobile number updated with ICICI Bank to be able to complete this process. Please be advised that since ICICI Bank's 3D Secure website is a secure site, the above link must be typed in as shown. Alternatively, you may choose to visit www.icicibank.com to reach the same website.
What if I forget my 3D Secure PIN?
For your protection you are offered four attempts to enter your 3D Secure PIN correctly before your 3D Secure PIN is suspended. By selecting 'Forgot 3D Secure PIN', you will be asked to provide your card details and your date of birth as you had entered them during enrolment. After this, you would be sent a One Time Password (OTP) at your ICICI Bank registered mobile number , via an SMS. You would then have to enter this OTP either during your current transaction or by visiting https://www.3dsecure.icicibank.com/ . Once you have entered the OTP successfully, you will be allowed to create a fresh 3D Secure PIN. If you still face problems, please contact ICICI Bank for assistance.
How do I change the mobile number that I have selected for use with MasterCard SecureCode correspondence?
ICICI Bank 3D Secure service uses the mobile number that you have updated with ICICI Bank Cards for all its communication. To make a change in the 3D Secure correspondence address or mobile number, update your new details with ICICI Bank Customer Care.
What happens if my card is lost or stolen? Do I have to re-register with the MasterCard SecureCode service when I receive a newcard?
To report your card lost or stolen, call ICICI Bank Customer Care. Since you have registered your card with MasterCard SecureCode, you have reduced the chance for online fraud on your card. You will be required to re-register your new card number, and the new card number will be associated with your existing MasterCard SecureCode profile.
What happens if I suspect that someone has stolen or guessed my 3D Secure PIN?
If you feel that your 3D Secure PIN has been compromised, log in to our 3D Secure website 'https://www.3dsecure.icicibank.com/' to re-set your 3D Secure PIN. If you also feel that your card number has been compromised and may be used fraudulently, you should immediately call ICICI Bank Customer Care and report your card as lost or stolen.
Whom should I call if the goods I purchase using the MasterCard SecureCode service do not arrive, are damaged, or are unsatisfactory?
Your first attempt to correct the problem should be to contact the merchant with whom you placed the order. Almost all online merchants have return policies and instructions posted on their websites. Customer service phone numbers and E-Mail addresses are also easily accessible on the merchants’ site. Most online merchants will do their best to correct the problem in a timely manner. If the merchant fails to resolve the issue, you can dispute a transaction according to the terms and conditions of the card you used to make the purchase.
These terms (the "Terms") regulates the 3D Secure service (Verified by Visa ("VbV") for Visa cards and MasterCard® SecureCode™ ("MCSC") for MasterCard® cards) implemented for ICICI Bank credit and debit card/s. All capitalized terms used herein but not defined shall have the same meaning as prescribed under the Primary Terms and Condition or General Terms and Conditions.
In addition to the following, the words and phrases in these Terms and Conditions shall have the meanings as defined under the Primary Terms and Condition or General Terms and Conditions.
"Card" shall mean a Visa/MasterCard Credit/Debit Card issued by ICICI Bank to the Cardmember.
"Cardmember" means any person holding a valid Card issued by ICICI Bank and who desires to make payments to the Merchant using his/her Card through the Internet.
"Merchant" means any person who owns or manages or operates the Merchant Establishment through a website and accepts online payment made by the Cardmember using the Card for the product and/or service purchased through the Merchant's website.
"3D Secure PIN" means the 6 digit numeric personal identification number created by the Cardmember in relation to the Credit/Debit Card and approved by ICICI Bank from time to time for the purpose of authenticating the Cardmember while making online payment using the Credit/Debit Card.
"Service" means the 3D secure process Verified by Visa / MasterCard® SecureCode™ introduced by ICICI Bank for the purpose of authenticating the Cardmember to make online payments through the use of Credit/Debit Card.
"User ID" means the Credit/Debit Card number provided to the Cardmember by ICICI Bank to enable Cardmember to make Credit/Debit Card payments through the Internet using the Credit/Debit Card.
"Website" means the website of ICICI Bank located at the URL https://www.3dsecure.icicibank.com/ .
1. APPLICABILITY OF TERMS:
These Terms form the contract between the Cardmember and ICICI Bank for the usage of Service. The Cardmember shall create the 3D Secure PIN in the manner prescribed by ICICI Bank at its sole discretion from time to time for use of the Service. These Terms are in addition to and not in derogation of the Terms and Conditions governing ICICI Bank Cards Facilities (hereinafter referred to as the "Primary Terms and Conditions"), Terms and Conditions for ICICI Bank Debit Cards, Terms and Conditions governing Internet Banking Services of ICICI Bank, Terms and condition governing ICICI Bank Phone Banking Services, and Terms and Conditions governing ICICI Bank's Savings Account (hereinafter referred to as the "General Terms and Conditions"). Notwithstanding anything contained herein, all terms and conditions stipulated by ICICI Bank and/or its Affiliates pertaining to the Card and/or to any services/facilities offered by ICICI Bank and/or its Affiliates shall continue to be applicable to the Cardmember, provided, however, in the event of a conflict in such other terms and conditions stipulated by ICICI Bank and/or its Affiliates and the Terms herein, the Terms shall have an overriding effect.
2. TERMS FOR CREATION OF 3D SECURE PIN:
The Cardmember shall register for the Service by providing such personal and Credit/Debit Card details as shall be required by ICICI Bank from time to time for the purpose of creating the 3D Secure PIN. ICICI Bank shall validate the Credit/Debit Card and personal details provided by the Cardmember to enable the Cardmember to create the 3D Secure PIN. In the event any of the personal or Credit/Debit Card details of the Cardmember is not as per the details available with ICICI Bank, ICICI Bank shall at its sole discretion reject the creation of 3D Secure PIN by the Cardmember and the Cardmember shall be required to update his personal and Credit/Debit Card details with ICICI Bank in the manner prescribed by ICICI Bank. The Credit/Debit Card number shall be the User ID for the purposes of authentication of the Cardmember.
On successful creation of the 3D Secure PIN by the Cardmember, ICICI Bank shall communicate the same to the Cardmember in a manner as shall be decided by ICICI Bank at its sole discretion. If the Cardmember has more than one Credit/Debit Card linked to the same Card Account, the Cardmember shall be required to create a 3D Secure PIN for each of the Credit/Debit Cards issued to him by ICICI Bank.
3. TERMS FOR THE CARDMEBER REGISTERED FOR THE SERVICE THROUGH THE INFINITY PASSWORD:
In the event the Cardmember holding a Credit/Debit Card is already registered for the Service through the Infinity, he/she shall be required to re-register for the Service and create a 3D Secure PIN in the manner as shall be prescribed by ICICI Bank from time to time.
4. CHARGES:
ICICI Bank reserves the right to charge and recover from the Cardmember service charges/other applicable charges for providing the Service. The Cardmember hereby authorizes ICICI Bank to recover the service charge by debiting the Card of the Cardmember or by sending a bill to the Cardmember, who will be liable to make the payment within the specified period. Failure to do so shall result in recovery of the service charge by ICICI Bank in a manner as ICICI Bank may deem fit along with such interest, if any, and/or suspension of the Service without any liability to ICICI Bank.
5. AUTHORITY TO ICICI BANK:
ICICI Bank shall have no obligation to verify the authenticity of any transaction/instruction received or purported to have been received from the Cardmember other than by means of verification of the 3D Secure PIN. While ICICI Bank and the Affiliates shall endeavour to carry out the instructions promptly, they shall not be responsible for any delay in carrying on the instructions due to any reason whatsoever, including due to failure of operational systems or any requirement of law. ICICI Bank may refuse to comply with the instructions without assigning any reason and shall not be under any duty to assess the prudence or otherwise of any instruction and have the right to suspend the Service if it has reason to believe that the Cardmember's instructions will lead or expose to direct or indirect loss or may require an indemnity from the Cardmember.
6. LIABILITY OF THE CARDMEMBER AND ICICI BANK:
Neither ICICI Bank nor the Affiliates shall be liable for any unauthorised transactions occurring through the use of the Service, and the Cardmember hereby fully indemnifies and holds ICICI Bank and the Affiliates harmless against any action, suit, or proceeding initiated against it or any loss, cost, or damage incurred by it as a result thereof. ICICI Bank shall under no circumstance be held liable to the Cardmember if the Service is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of ICICI Bank. Under no circumstances shall ICICI Bank be liable for any damages whatsoever whether such damages are direct, indirect, incidental, consequential, and irrespective of whether any claim is based on loss of revenue, interruption of business, or any loss of any character or nature whatsoever and whether sustained by the Cardmember or by any other person. Illegal or improper use of the Service shall render the Cardmember liable for payment of financial charges as decided by ICICI Bank or will result in suspension of the Service.
7. DISCLAIMER OF WARRANTIES:
The Cardmember expressly agrees that use of the Website is at its sole risk. The Website is provided on an "as is" and "as available" basis. Except as warranted in the Terms, ICICI Bank expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the Service provided by ICICI Bank.
ICICI Bank does not warrant that access to the Website and Service shall be uninterrupted, timely, secure, or error free nor does it make any warranty as to the results that may be obtained from the Website or use, accuracy or reliability of the Service.
ICICI Bank will not be liable for any virus that may enter the Cardmember's system as a result of the
Cardmember using the Service.
ICICI Bank does not guarantee to the Cardmember or any other third party that the Service would be
virus free.
8. GENERAL TERMS:
The Cardmember acknowledges, represents and warrants that the 3D Secure PIN created by the Cardmember enable him/her to make online payment using the Credit/Debit Card and that Cardmember is the sole and exclusive owner and is the only authorised user of the 3D Secure PIN and accepts sole responsibility for use, confidentiality and protection of the 3D Secure PIN.
The Cardmember grants express authority to ICICI Bank for carrying out transactions and instructions authenticated by such 3D Secure PIN. The Cardmember unconditionally undertakes to have the 3D Secure PIN of such number of digits as may be notified by ICICI Bank from time to time and ensure that the same is kept confidential; and to not let any unauthorised person have access to the 3D Secure PIN while the Cardmember is purchasing the products and/or service from the Merchant's website. If the Cardmember forgets the 3D Secure PIN , then the Cardmember may request for the issue of a new 3D Secure PIN by clicking on the "Forgot 3D Secure PIN" and validating himself in the manner required by ICICI Bank from time to time and this shall not be construed as the commencement of a new contract. Such 3D Secure PIN may be issued within such time as may be intimated by ICICI Bank from time to time. The Cardmember agrees and acknowledges that ICICI Bank shall in no way be held responsible or liable if the Cardmember incurs any loss as a result of information being disclosed regarding his Card(s) or ICICI Bank carrying the instruction of the Cardmember and the Cardmember shall fully indemnify and hold harmless ICICI Bank and the Affiliates in respect of the same. The Cardmember shall maintain the secrecy of all information of confidential nature and shall ensure that the same is not disclosed to any person voluntarily, accidentally or by mistake. The Cardmember agrees and acknowledges that any loss, damage, liability caused or suffered by the Cardmember due to disclosure of all information of confidential nature shall be borne by the Cardmember without transferring any liability or responsibility towards ICICI Bank.
In the event the Credit/Debit Card gets blocked after a number of incorrect 3D Secure PIN attempts, upto such number as may be intimated by ICICI Bank from time to time, the Cardmember shall be required to contact ICICI Bank 24 hours Customer Care Centre and request for unblocking of his Credit/Debit Card after successfully authenticating himself.
Change of Terms: This Service shall be provided at the discretion of ICICI Bank who reserves the right to add, revise, suspend in whole or in part any of the Services provided by it. By using the Service, the Cardmember shall be deemed to have accepted these Terms. ICICI Bank shall have the absolute discretion to amend or supplement any of the Terms and/or terms and conditions stipulated by ICICI Bank and/or its Affiliates pertaining to the Service and/or to any services/facilities offered by ICICI Bank and/or its Affiliates at any time and shall give prior notice of one month by hosting the same on the Website or in any other manner as decided by ICICI Bank. The Cardmember shall be responsible for regularly reviewing these Terms and the terms and conditions stipulated by ICICI Bank and/or its Affiliates including amendments thereto as may be posted on the Website. Such amended Terms stipulated by ICICI Bank and/or its Affiliates will thereupon apply to and be binding on the Cardmember at the expiry of one month from the date of notice.
By using any new services as may be introduced by ICICI Bank, the Cardmember shall be deemed to have accepted the changed terms and conditions stipulated by ICICI Bank and/or its Affiliates.
The Cardmember is aware that in case of online payment using the Credit/Debit Card over the Internet, the Cardmember will not sign the charge-slips at the time of making the online payment. Accordingly, the Cardmember accepts that, in the event of any dispute regarding the authenticity or validity of such a payment after being authenticated through the Service, for any reason whatsoever, the Cardmember shall be liable to pay the outstanding amount payable. ICICI Bank shall not be liable, in any manner whatsoever, for the same.
The Cardmember shall be solely responsible for the payments made through the Internet even in the event of the Cardmember claiming non-possession of the Card with him/her. The Cardmember shall further be solely responsible for any payments made using the Card through the Internet for travel and entertainment purposes and cannot claim the invalidity of the same.
The Cardmember agrees and acknowledges that ICICI Bank shall in no way be held responsible or liable if the Cardmember incurs any loss as a result of carrying the instruction of the Cardmember pursuant to the verification through the 3D Secure PIN and the Cardmember shall fully indemnify and hold harmless ICICI Bank and the Affiliates in respect of the same. The Cardmember shall maintain the secrecy of all information of confidential nature and shall ensure that the same is not disclosed to any person voluntarily, accidentally or by mistake. The Cardmember agrees and acknowledges that any loss, damage, liability caused or suffered by the Cardmember due to disclosure of all information of confidential nature shall be borne by the Cardmember without transferring any liability or responsibility towards ICICI Bank. The Cardmember shall comply with such guidelines, instructions or terms as ICICI Bank may prescribe from time to time with respect to the 3D Secure PIN.
Any payment made on the Internet using the Cardmember's 3D Secure PIN shall be deemed to be an instruction received from the Cardmember. The Cardmember's 3D Secure PIN created by him/her, allows Cardmember to make payments through Internet and that Card-member is the sole and exclusive owner of the Cardmember's 3D Secure PIN and accepts sole responsibility for use, confidentiality and protection of the 3D Secure PIN, as well as for all payments made using such 3D Secure PIN. The use of the Card by the Cardmember for making payments on the Website is at the Cardmember's own risk and is the Cardmember's sole responsibility.
The Cardmember shall indemnify and hold ICICI Bank, including its officers, employees and agents, indemnified against all losses and expenses on full indemnity basis which ICICI Bank may incur, sustain, suffer or is likely to suffer in connection with the execution of the Cardmember's instructions and against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses as a consequence or by reason of providing the Service.
ICICI Bank has no obligation to verify the authenticity of any payment made from the Cardmember's 3D Secure PIN other than by means of verification of the Cardmember's 3D Secure PIN.
Proprietary Rights: ICICI Bank shall make reasonable efforts to advise from time to time the software such as browsers, which are required for availing of the Service. There will be no obligation on ICICI Bank to support all or any versions of the software as may be required for offering the Service. The Cardmember acknowledges that the software underlying the Service are the legal property of the respective vendors. The permission given by ICICI Bank to access the service will not convey any proprietary or ownership rights in such software. The Cardmember shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying the Service or create any derivative product based on the software.
These terms (the "Terms") regulates the 3D Secure service (Verified by Visa ("VbV") for Visa cards and MasterCard® SecureCode™ ("MCSC") for MasterCard® cards) implemented for ICICI Bank credit and debit card/s. All capitalized terms used herein but not defined shall have the same meaning as prescribed under the Primary Terms and Condition or General Terms and Conditions.
In addition to the following, the words and phrases in these Terms and Conditions shall have the meanings as defined under the Primary Terms and Condition or General Terms and Conditions.
”Card” shall mean a Visa/MasterCard Credit/Debit Card issued by ICICI Bank to the Cardmember.
"Cardmember" means any person holding a valid Card issued by ICICI Bank and who desires to make payments to the Merchant using his/ her Card through the Internet.
"Merchant" means any person who owns or manages or operates the Merchant Establishment through a website and accepts online payment made by the Cardmember using the Card for the product and/or service purchased through the Merchant's website.
"3D Secure PIN" means the 6 digit numeric personal identification number created by the Cardmember in relation to the Credit/Debit Card and approved by ICICI Bank from time to time for the purpose of authenticating the Cardmember while making online payment using the Credit/Debit Card.
"Service" means the 3D secure process Verified by Visa / MasterCard ® SecureCode™ introduced by ICICI Bank for the purpose of authenticating the Cardmember to make online payments through the use of Credit/Debit Card .
"User ID" means the Credit/Debit Card number provided to the Cardmember by ICICI Bank to enable Cardmember to make Credit/Debit Card payments through the Internet using the Credit/Debit Card.
"Website" means the website of ICICI Bank located at the URL https://www.3dsecure.icicibank.com/.
1. APPLICABILITY OF TERMS:
These Terms form the contract between the Cardmember and ICICI Bank for the usage of Service. The Cardmember shall create the 3D Secure PIN in the manner prescribed by ICICI Bank at its sole discretion from time to time for use of the Service. These Terms are in addition to and not in derogation of the Terms and Conditions governing ICICI Bank Cards Facilities (hereinafter referred to as the "Primary Terms and Conditions"), Terms and Conditions for ICICI Bank Debit Cards, Terms and Conditions governing Internet Banking Services of ICICI Bank, Terms and condition governing ICICI Bank Phone Banking Services, Terms and Conditions governing ICICI Bank's Savings Account (hereinafter referred to as the "General Terms and Conditions"). Notwithstanding anything contained herein, all terms and conditions stipulated by ICICI Bank and/or its Affiliates pertaining to the Card and/or to any services/facilities offered by ICICI Bank and/or its Affiliates, shall continue to be applicable to the Cardmember, provided, however, in the event of a conflict in such other terms and conditions stipulated by ICICI Bank and/or its Affiliates and the Terms herein, the Terms shall have an overriding effect.
2. TERMS FOR CREATION OF 3D SECURE PIN:
The Cardmember shall register for the Service by providing such personal and Credit/Debit Card details as shall be required by ICICI Bank from time to time for the purpose of creating the 3D Secure PIN. ICICI Bank shall validate the Credit/Debit Card and personal details provided by the Cardmember to enable the Cardmember to create the 3D Secure PIN. In the event any of the personal or Credit/Debit Card details of the Cardmember is not as per the details available with ICICI Bank, ICICI Bank shall at its sole discretion reject the creation of 3D Secure PIN by the Cardmember and the Cardmember shall be required to update his personal and Credit/Debit Card details with ICICI Bank in the manner prescribed by ICICI Bank. The Credit/Debit Card number shall be the User ID for the purposes of authentication of the Cardmember.
On successful creation of the 3D Secure PIN by the Cardmember, ICICI Bank shall communicate the same to the Cardmember in a manner as shall be decided by ICICI Bank at its sole discretion. If the Cardmember has more than one Credit/Debit Card linked to the same Card Account, the Cardmember shall be required to create 3D Secure PIN for each of the Credit/Debit Card issued to him by ICICI Bank.
3. TERMS FOR THE CARDMEBER REGISTERED FOR THE SERVICE THROUGH THE INFINITY PASSWORD:
In the event the Cardmember holding a Credit/Debit Card is already registered for the Service through the Infinity, he/she shall be required to re-register for the Service and create a 3D Secure PIN in the manner as shall be prescribed by ICICI Bank from time to time.
4. CHARGES:
ICICI Bank reserves the right to charge and recover from the Cardmember, service charges / other applicable charges for providing the Service. The Cardmember hereby authorises ICICI Bank to recover the service charge by debiting the Card of the Cardmember or by sending a bill to the Cardmember who will be liable to make the payment within the specified period. Failure to do so shall result in recovery of the service charge by ICICI Bank in a manner as ICICI Bank may deem fit along with such interest, if any, and/or suspension of the Service without any liability to ICICI Bank.
5. AUTHORITY TO ICICI BANK:
ICICI Bank shall have no obligation to verify the authenticity of any transaction / instruction received or purported to have been received from the Cardmember other than by means of verification of the 3D Secure PIN. While ICICI Bank and the Affiliates shall endeavour to carry out the instructions promptly, they shall not be responsible for any delay in carrying on the instructions due to any reason whatsoever, including due to failure of operational systems or any requirement of law. ICICI Bank may refuse to comply with the instructions without assigning any reason and shall not be under any duty to assess the prudence or otherwise of any instruction and have the right to suspend the Service if it has reason to believe that the Cardmember's instructions will lead or expose to direct or indirect loss or may require an indemnity from the Cardmember.
6. LIABILITY OF THE CARDMEMBER AND ICICI BANK:
Neither ICICI Bank nor the Affiliates shall be liable for any unauthorised transactions occurring through the use of the Service and the Cardmember hereby fully indemnifies and holds ICICI Bank and the Affiliates harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof. ICICI Bank shall under no circumstance be held liable to the Cardmember if the Service is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of ICICI Bank. Under no circumstances shall ICICI Bank be liable for any damages whatsoever whether such damages are direct, indirect, incidental consequential and irrespective of whether any claim is based on loss of revenue, interruption of business or any loss of any character or nature whatsoever and whether sustained by the Cardmember or by any other person. Illegal or improper use of the Service shall render the Cardmember liable for payment of financial charges as decided by ICICI Bank or will result in suspension of the Service.
7. DISCLAIMER OF WARRANTIES:
The Cardmember expressly agrees that use of the Website is at its sole risk. The Website is provided on an "as is" and "as available" basis. Except as warranted in the Terms, ICICI Bank expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the Service provided by ICICI Bank.
ICICI Bank does not warrant that access to the Website and Service shall be uninterrupted, timely, secure, or error free nor does it make any warranty as to the results that may be obtained from the Website or use, accuracy or reliability of the Service.
ICICI Bank will not be liable for any virus that may enter the Cardmember's system as a result of the Cardmember using the Service. ICICI Bank does not guarantee to the Cardmember or any other third party that the Service would be virus free.
8. GENERAL TERMS:
The Cardmember acknowledges, represents and warrants that the 3D Secure PIN created by the Cardmember enable him/her to make online payment using the Credit/Debit Card and that Cardmember is the sole and exclusive owner and is the only authorised user of the 3D Secure PIN and accepts sole responsibility for use, confidentiality and protection of the 3D Secure PIN.
The Cardmember grants express authority to ICICI Bank for carrying out transactions and instructions authenticated by such 3D Secure PIN. The Cardmember unconditionally undertakes to have the 3D Secure PIN of such number of digits as may be notified by ICICI Bank from time to time and ensure that the same is kept confidential; and to not let any unauthorised person have access to the 3D Secure PIN while the Cardmember is purchasing the products and/or service from the Merchant's website. If the Cardmember forgets the 3D Secure PIN , then the Cardmember may request for the issue of a new 3D Secure PIN by clicking on the "Forgot 3D Secure PIN" and validating himself in the manner required by ICICI Bank from time to time and this shall not be construed as the commencement of a new contract. Such 3D Secure PIN may be issued within such time as may be intimated by ICICI Bank from time to time. The Cardmember agrees and acknowledges that ICICI Bank shall in no way be held responsible or liable if the Cardmember incurs any loss as a result of information being disclosed regarding his Card(s) or ICICI Bank carrying the instruction of the Cardmember and the Cardmember shall fully indemnify and hold harmless ICICI Bank and the Affiliates in respect of the same. The Cardmember shall maintain the secrecy of all information of confidential nature and shall ensure that the same is not disclosed to any person voluntarily, accidentally or by mistake. The Cardmember agrees and acknowledges that any loss, damage, liability caused or suffered by the Cardmember due to disclosure of all information of confidential nature shall be borne by the Cardmember without transferring any liability or responsibility towards ICICI Bank.
In the event the Credit/Debit Card gets blocked after a number of incorrect 3D Secure PIN attempts, upto such number as may be intimated by ICICI Bank from time to time, the Cardmember shall be required to contact ICICI Bank 24 hours Customer Care Centre and request for unblocking of his Credit/Debit Card after successfully authenticating himself.
Change of Terms: This Service shall be provided at the discretion of ICICI Bank who reserves the right to add, revise, suspend in whole or in part any of the Services provided by it. By using the Service, the Cardmember shall be deemed to have accepted these Terms. ICICI Bank shall have the absolute discretion to amend or supplement any of the Terms and/or terms and conditions stipulated by ICICI Bank and/or its Affiliates pertaining to the Service and/or to any services/facilities offered by ICICI Bank and/or its Affiliates at any time and shall give prior notice of one month by hosting the same on the Website or in any other manner as decided by ICICI Bank. The Cardmember shall be responsible for regularly reviewing these Terms and the terms and conditions stipulated by ICICI Bank and/or its Affiliates including amendments thereto as may be posted on the Website. Such amended Terms stipulated by ICICI Bank and/or its Affiliates will thereupon apply to and be binding on the Cardmember at the expiry of one month from the date of notice.
By using any new services as may be introduced by ICICI Bank, the Cardmember shall be deemed to have accepted the changed terms and conditions stipulated by ICICI Bank and/or its Affiliates.
The Cardmember is aware that in case of online payment using the Credit/Debit Card over the Internet, the Cardmember will not sign the charge-slips at the time of making the online payment. Accordingly, the Cardmember accepts that, in the event of any dispute regarding the authenticity or validity of such a payment after being authenticated through the Service, for any reason whatsoever, the Cardmember shall be liable to pay the outstanding amount payable. ICICI Bank shall not be liable, in any manner whatsoever, for the same.
The Cardmember shall be solely responsible for the payments made through the Internet even in the event of the Cardmember claiming non-possession of the Card with him/her. The Cardmember shall further be solely responsible for any payments made using the Card through the Internet for travel and entertainment purposes and cannot claim the invalidity of the same.
The Cardmember agrees and acknowledges that ICICI Bank shall in no way be held responsible or liable if the Cardmember incurs any loss as a result of carrying the instruction of the Cardmember pursuant to the verification through the 3D Secure PIN and the Cardmember shall fully indemnify and hold harmless ICICI Bank and the Affiliates in respect of the same. The Cardmember shall maintain the secrecy of all information of confidential nature and shall ensure that the same is not disclosed to any person voluntarily, accidentally or by mistake. The Cardmember agrees and acknowledges that any loss, damage, liability caused or suffered by the Cardmember due to disclosure of all information of confidential nature shall be borne by the Cardmember without transferring any liability or responsibility towards ICICI Bank. The Cardmember shall comply with such guidelines, instructions or terms as ICICI Bank may prescribe from time to time with respect to the 3D Secure PIN.
Any payment made on the Internet using the Cardmember's 3D Secure PIN shall be deemed to be an instruction received from the Cardmember. The Cardmember's 3D Secure PIN created by him/her, allows Cardmember to make payments through Internet and that Card-member is the sole and exclusive owner of the Cardmember's 3D Secure PIN and accepts sole responsibility for use, confidentiality and protection of the 3D Secure PIN, as well as for all payments made using such 3D Secure PIN. The use of the Card by the Cardmember for making payments on the Website is at the Cardmember's own risk and is the Cardmember's sole responsibility.
The Cardmember shall indemnify and hold ICICI Bank, including its officers, employees and agents, indemnified against all losses and expenses on full indemnity basis which ICICI Bank may incur, sustain, suffer or is likely to suffer in connection with the execution of the Cardmember's instructions and against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses as a consequence or by reason of providing the Service.
ICICI Bank has no obligation to verify the authenticity of any payment made from the Cardmember's 3D Secure PIN other than by means of verification of the Cardmember's 3D Secure PIN.
Proprietary Rights: ICICI Bank shall make reasonable efforts to advise from time to time the software such as browsers, which are required for availing of the Service. There will be no obligation on ICICI Bank to support all or any versions of the software as may be required for offering the Service. The Cardmember acknowledges that the software underlying the Service are the legal property of the respective vendors. The permission given by ICICI Bank to access the service will not convey any proprietary or ownership rights in such software. The Cardmember shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying the Service or create any derivative product based on the software.
If you have any queries, please contact ICICI Bank Customer Care -
For Debit/Prepaid Cards
Call us on 1800-209-4324 / 1800-22-1070 (Toll free no.) or 022-67719100 (Call Charges Applicable)
or
E-mail us at - debitcardonline@icici.co.in.
For Credit Cards
Call us on 1800-425-7600(Toll free no.)/022-4042 6013 (Call Charges Applicable)
or
E-mail us at - icicicards@icici.co.in.
Enter your Card number below
Please select your preferred option to receive a One Time Password (OTP):
Congratulations you have successfully registered for ICICI Bank Secure Online Payment Service.
Congratulations! You have successfully registered for ICICI Bank's 3D Secure Service.
You can now shop online using this 6-digit 3D Secure PIN. This is your second level authentication parameter.
You can also use this 3D Secure PIN, along with your Card number to login to the 3D Secure homepage. Once you are logged-in, you can change/update your profile & 3D Secure PIN.
If you have any questions, please contact ICICI Bank (Customer Care).
Return to 3D Secure Homepage.
Dear Customer,
Sorry, we are unable to complete your transaction as your mobile number is not updated with us.
To update your mobile number:
Visit the nearest ICICI Bank branch for Debit and Credit Card.
Call ICICI Bank Customer Care for Prepaid Cards.
Once the details have been updated, you will be able to do 3D Secure transactions.
Step 2 of 2: Please enter the following details to complete registration. (* mandatory fields)
I. General Questions
What is the American Express Safekey service (also known as 3D Secure service)?
American Express Safekey is a service offered by ICICI Bank in partnership with American Express. This service provides a way to PIN-protect your Card usage on the Internet.
Simply register your Card and choose a 3D Secure PIN. This 3D Secure PIN will be required whenever you use your Card to make Internet purchases from participating merchants. The requirement of your 3D Secure PIN prevents unauthorized usage of your Card on the Internet, giving you more confidence about making secure purchases online.
Will I need to apply for a new ICICI Bank Card to use American Express Safekey ?
No. American Express Safekey is designed to protect the ICICI Bank Card that you already have.
How much does American Express Safekey cost?
American Express Safekey is free to ICICI Bank Cardholders.
How do I know that my information will be kept private?
ICICI Bank recognizes our obligation to keep information about you secure and confidential. It's important for you to know that, unlike many other financial institutions, we do not sell or share customer information with marketers outside the ICICI Bank. Your information is transmitted using a high level of encryption. We only keep the information necessary to offer the service, which we store on a secure server. To learn more, check out our Privacy and Security information.
Is American Express Safekey easy to use?
American Express Safekey is quick and easy to use. When you submit an order in one of the participating online stores, you will be asked for your American Express Safekey 3D Secure PIN. Simply enter your 3D Secure PIN, choose Submit, and you're done.
What browser do I need to use for American Express Safekey ?
American Express Safekey requires Microsoft Internet Explorer version 4.0 and above, Netscape Navigator 4.0 and above, or America Online 4.0 and above.
Can I use American Express Safekey from any computer?
Yes. One of the great advantages of American Express Safekey is that you can use it from any computer connected to the Web.
II. Registering Your Card
What cards can I register with American Express Safekey ?
You can register any of your ICICI Bank Credit or Debit Cards.
Can I register more than one ICICI Bank Card?
Yes. You are, in fact, required to register all of your ICICI Bank Cards that you wish to use for Internet shopping.
I have an Add-on card. Does the person who holds the Add-on card have to register their card separately or can we share a 3D Secure PIN?
We do not recommend sharing your 3D Secure PIN with anyone. The Add-on cardholder would have to register separately for American Express Safekey and create his/her own 3D Secure PIN. This increases the security of your American Express Safekey online purchases.
Why do you require personal information, such as my date of birth, during registration?
We need to ensure that only the rightful owner of the American Express card is able to register for American Express Safekey. By providing this personal information you help us verify your identity.
I encounter an error message even though I am entering the correct card details and my genuine date of birth. Why does this happen and what should I do?
You must ensure that you enter your Card number & valid from date exactly as it is indicated on your ICICI Bank Card. You will receive an error message if any of these details do not match.
An error would also appear if the date of birth that you are entering does not match with your date of birth (DOB) as captured in our records. This may be due to any reasons that could have occurred during your Card application. To update your correct DOB in our systems, please contact ICICI Bank Customer Care and follow the steps for Date of Birth updating.
What does my 3D Secure PIN have to be made up of?
Your American Express Safekey 3D Secure PIN must be 6 digits in length and contain only numbers.
Why can't I use alphabets in my American Express Safekey 3D Secure PIN ?
According to the Reserve Bank of India, there will soon be a mandate to enter a 3D Secure PIN for all Interactive Voice Response - IVR (tele-shopping transaction) transactions that take place over the phone. In such cases it is not possible for a customer to enter alphabets or special characters and this is where your numeric American Express Safekey 3D Secure PIN will come in hand. Your 3D Secure PIN will work for IVR transactions also, so that you are not forced to remember different 3D Secure PINs for online shopping and IVR shopping.
What steps should I take to ensure that my 3D Secure PIN is strong and difficult to guess?
Avoid using a 3D Secure PIN that is easy to guess, such as your date of birth. Also avoid using a 3D Secure PIN that you have already used elsewhere. Keep in mind that while consolidating 3D Secure PINs may be more convenient, it can also be less secure. It is your responsibility to protect your 3D Secure PINs.
A secure 3D Secure PIN should be something that is easy for you to remember but difficult for anyone else to guess. Never write down your 3D Secure PIN in a place that could be easily located. Never share your 3D Secure PIN with others. You may even choose to change your 3D Secure PIN periodically.
Can my American Express Safekey 3D Secure PIN be the same as my Infinity Banking Password?
No, since your Infinity Banking Password cannot be purely numeric, it is not possible for you to keep the same 3D Secure PIN for 3D Secure.
If I register two or more ICICI Bank Cards, can I set the 3D Secure PIN to be the same for all the Cards I register?
When you register with American Express Safekey you will be asked to create a 3D Secure PIN only for the Card that you are registering. This 3D Secure PIN allows you to make online purchases from participating American Express Safekey merchants using only that particular card. It is up to you to use the same 3D Secure PIN for your other Cards as well. Keep in mind that while consolidating 3D Secure PINs may be more convenient, it can also be less secure. It is your responsibility to protect your 3D Secure PINs.
What is a Personal Message?
You create your Personal Message as in your American Express Safekey registration. When you pay online, always look for your Personal Message before you enter your 3D Secure PIN to ensure that you're using the authentic American Express Safekey service.
Can I set my Personal Message to be the same as my 3D Secure PIN?
Your Personal Message and your 3D Secure PIN must not be the same, to ensure your security.
III. Using American Express Safekey
How will I shop with American Express Safekey ?
When you pay with your ICICI Bank Card, the 3D Secure service will automatically be extended to you at participating online stores.
Where will I be able to shop using American Express Safekey ?
You can shop at any online store that has the American Express Safekey symbol. According to Reserve Bank of India, all e-commerce merchants in India must implement this second level authentication by August 1, 2009. American Express Safekey is the service that merchants will be using for all American Express card transactions and hence you would be required to use your 3D Secure PIN at all online merchants from August 1, 2009.
How soon after completing my online registration can I begin to use the American Express Safekey service to make online purchases?
The service is activated as soon as you receive confirmation of your registration. You can go shopping immediately at a participating American Express Safekey merchant. At check-out, you will be required to enter your 3D Secure PIN in the 3D Secure window.
What will happen when I go to pay online?
When you finish shopping at a participating American Express Safekey merchant, proceed to the merchant's check-out page. After you enter your registered ICICI Bank Card number and submit your purchase, your Verified by 3D Secure payment window will appear. First, look for your Personal Message. Confirm that it is correct and then, enter your 3D Secure PIN and choose Submit.
Once I sign up for American Express Safekey , will I enter my 3D Secure PIN wherever I shop?
You'll enter your American Express Safekey 3D Secure PIN only when making an online purchase.
I made an online purchase, but the American Express Safekey window did not appear. What's wrong? (not permitted for Indian Merchants after August 1, 2009. International merchants however are not covered in the RBI mandate)
First, check to make sure that the Card you used for the purchase is one that you have registered with the ICICI Bank American Express Safekey service. Second, determine whether the merchant is a participating American Express Safekey merchant. The merchant must be participating in the American Express Safekey service in order for the window to appear.
Some participating merchants have formed marketing alliances with other stores in the hope of providing increased selection and better service to customers of both stores. You may be able to link to these partner stores from the participating merchants' web sites. These partner stores may be independently operated web sites that may not support the American Express Safekey service and may not prompt you for your 3D Secure PIN before completing the purchase. Please check to see if whether the web e from which you are ordering is a web site of a American Express Safekey participating merchant or that of a partner store.
What happens if I try to make a purchase at a merchant that doesn't participate in the American Express Safekey service?
The only difference is that you will not see the American Express payment window prompting you for your 3D Secure PIN - the purchase will proceed just as it did before you registered your Card with American Express Safekey . Of course, by shopping at participating American Express Safekey merchants, you have the extra security of confirming your identity with your 3D Secure PIN.
I don't see my Personal Message on the receipt. What should I do?
Always look for your Personal Message before signing the receipt. If your Personal Message does not appear on the receipt, do not sign it - contact our customer service personnel.
The Personal Message on the receipt is not mine. What should I do?
If a Personal Message other than yours appears on the receipt, please do not sign it - contact our customer service personnel. Always look for your Personal Message before signing the receipt.
What happens if I cancel my ICICI Bank Card and then get a new one with a different account number?
You will need to register the new Card for the American Express Safekey service.
IV. Member Service
Can I change my 3D Secure PIN?
Yes. You can change your 3D Secure PIN, anytime you wish. All you need to do is to log onto https://www.3dsecure.icicibank.com/ and sign into the 3D Secure service using your Card number as the username and your 6-digit numeric 3D Secure PIN as the login 3D Secure PIN. You will see the link to change your 3D Secure PIN once you sign in. follow the simple steps to change to 3D Secure PIN. Please note that you must have your mobile number updated with ICICI Bank to be able to complete this process. Please be advised that since ICICI Bank's 3D Secure website is a secure site, the above link must be typed in as shown. Alternatively, you may choose to visit www.icicibank.com to reach the same website.
What if I forget my 3D Secure PIN?
For your protection you are offered three attempts to enter your 3D Secure PIN correctly before your 3D Secure PIN is suspended. By selecting 'Forgot 3D Secure PIN', you will be asked to provide your card details and your date of birth as you had entered them during enrolment. After this, you would be sent a One Time Password (OTP) at your ICICI Bank registered mobile number , via an SMS. You would then have to enter this OTP either during your current transaction or by visiting https://www.3dsecure.icicibank.com/ . Once you have entered the OTP successfully, you will be allowed to create a fresh 3D Secure PIN. If you still face problems, please contact ICICI Bank for assistance.
How do I change the mobile number that I have selected for use with American Express Safekey correspondence?
ICICI Bank 3D Secure service uses the mobile number that you have updated with ICICI Bank Cards for all its communication. To make a change in the 3D Secure correspondence address or mobile number, update your new details with ICICI Bank Customer Care.
What happens if my Card is lost or stolen? Do I have to re-register with the American Express Safekey service when I receive a newCard?
To report your Card lost or stolen, call ICICI Bank Customer Care. Since you have registered your Card with American Express Safekey , you have reduced the chance for online fraud on your Card. You will be required to re-register your new Card number, and the new Card number will be associated with your existing American Express Safekey profile.
What happens if I suspect that someone has stolen or guessed my 3D Secure PIN?
If you feel that your 3D Secure PIN has been compromised, log in to our 3D Secure website 'https://www.3dsecure.icicibank.com/' to re-set your 3D Secure PIN. If you also feel that your Card number has been compromised and may be used fraudulently, you should immediately call ICICI Bank Customer Care and report your card as lost or stolen.
Whom should I call if the goods I purchase using the American Express Safekey service do not arrive, are damaged, or are unsatisfactory?
Your first attempt to correct the problem should be to contact the merchant with whom you placed the order. Almost all online merchants have return policies and instructions posted on their web sites. Customer service phone numbers are also easily accessible on the merchants' site. Most online merchants will do their best to correct the problem in a timely manner. If the merchant fails to resolve the issue, you can dispute a transaction according to the terms and conditions of the card you used to make the purchase.